The customer is always right. We all grew up going to stores, restaurants
and other businesses where above the door or by the cash register a sign
hung that read that very saying. In a competitive marketplace, where the
public's dollar is highly sought after, making an effort to let your
customer or client know that they're number one is important.
The Law Office of Bryan Fagan believes in the importance of providing great
customer service. We place our client's interests before our own and
strive to go above and beyond in the field of customer service.
If you're reading through the blogs on the website for the Law Office
of Bryan Fagan, it's safe to assume that at the very least you are
considering beginning a
family law case of your own or considering our office for employment in response to a
case filed against you. The circumstances notwithstanding hiring a lawyer
is a huge decision.
Not only are you paying money for their services, but you're also placing
your trust and the wellbeing of your family into their care. You probably
have many questions such as:
- What happens when you pay your retainer fee and then don't hear back
from your attorney for some time?
- Should you be worried?
- What then can a client do to help make their divorce case run smoothly?
There are a few highlights from my experiences as a practicing attorney
that I would like to share with the blog reading public at large and a
couple pieces of advice I can provide that come to mind immediately.
Your case is Important to Us
To begin, I will tell any client I'm working with that I fully understand
that unless they hear my voice on a somewhat regular basis it is assumed
that their case file is buried beneath a mountain of paperwork on my desk.
This is most certainly not the case, but, if I were a client who was new
to a firm, I would seek to establish some ground rules with my attorney
right off the bat? How often will I hear from my lawyer? What are the
first few weeks of my case going to look like? What is the plan of action
as it pertains to my case? These are all relevant questions to raise in
your initial phone call or two with your lawyer.
How do you want to be communicated with?
Point number two: figure out with your attorney how you want to be communicated
with? Is it by:
- e-mail or
- text or
we do not suffer from lack of options to get a hold of someone in our day
and age. Sometimes it's as simple as figuring out the best method
to convey information to one another that can really get the attorney-client
relationship off on the right foot.
From an attorney's perspective, putting the ball in the client's
court- having he or she determine the rules of engagement- takes the guesswork
out of how to deliver an important message.
It’s Your Case
As an attorney, I always tell my client that this is their case- not mine.
I may be the one working with the opposing attorney or party and setting
up courtroom hearings and mediations, but at the end of the day it is
the client's case that is at stake. They are the decision makers.
I am the person who's there to give advice based on my experiences
in an attempt to avoid mistakes and errors that can either lengthen a
case unnecessarily or result in a bad result when it comes to time with
their children or distribution of their property. I'd make the claim
that if a client takes ownership of their case and becomes fully invested
not only in the end results but in the process it takes to complete the
case that will go a long ways towards making the divorce process a relatively
Responsiveness to Requests
Finally- I would say that a client who is responsive to requests is especially
helpful during a divorce. At the beginning of a case there is a fair amount
of paperwork to be done that includes basic information that is needed
by our office about you and your family.
In addition, courts require that participants to a divorce case file financial
information that detail their monthly income and expenditures for the
court to consider when and if they need to award spousal or child support.
After that, if the opposing party requests additional information from
a client (known as Discovery) our office will need a client to work closely
with us to retrieve and turn in various documents that are relevant to
My point is that throughout the divorce there will be times that an attorney
will need their client to be responsive to requests for documents, information
and requests for various items. If a client is attentive and quick to
respond it keeps the train moving along, so to speak. If it takes a week
to get a response from the client that can delay your case unnecessarily.
Make no mistake- it is your attorney's job to ensure that your case
moves along smoothly and efficiently- not the client's. However- it
is the client's life that is directly affected by the proceedings
and as a result it is imperative that they take ownership of the process
and are attentive to the requests of their counsel.
My final thoughts on the subject of attorney-client communication is that
attorneys function similarly to your accountant, your mechanic or the
person you're the closest to on earth- yourself. Attorneys are infamously
busy, over-worked and sometimes not the best with getting in touch with
clients after a missed phone call.
However, I would ask a little patience on behalf of myself and my fellow
members of the bar. If you haven't heard back from your lawyer after
a day or so, rather than stewing silently- you're better off calling
the lawyer again.
It is our job and our responsibility to return phone calls and generally
be proactive when it comes to communication but even the lawyer with the
best of intentions can fall short- just like your or me.
Hiring a lawyer is about trust, first and foremost. The attorneys with
the Law Office of Bryan Fagan understand this and take this concept to
heart. If you are considering hiring an attorney for a family law matter-
or considering which lawyer to hire- please contact us today for a free
of charge consultation.
The attorneys at the Law Office of Bryan Fagan pride ourselves on understanding
that the client's needs come first and foremost while also pushing
our clients towards being active participants in their case. If you are
in the need for experienced family law representation please contact our
office today for a free consultation.
If you want to know more about what you can do,
CLICK the button below to get your
“16 Steps to Help You Plan & Prepare for Your Texas Divorce”
Other Articles you may be interested in:
- 6 Tips - On How to prepare for a Texas Divorce
- Roadmap of Basic Divorce Procedure in Texas
- Child Custody Basics in Texas
- 6 Mistakes that can Destroy Your Texas Divorce Case
- 10 Quick Tips About Parental Visitation
- Does it Matter who Files First in a Texas Divorce?
Law Office of Bryan Fagan | Houston, Texas Divorce Lawyers
The Law Office of Bryan Fagan routinely handles matters that affect children
and families. If you have questions regarding
divorce, it's important to speak with one of our
Houston, TX Divorce Lawyers right away to protect your rights.
divorce lawyers in Houston TX are skilled at listening to your goals during this trying process and
developing a strategy to meet those goals.
Contact Law Office of Bryan Fagan by calling (281) 810-9760 or submit your contact information in our online
form. The Law Office of Bryan Fagan handles
Divorce cases in Houston, Texas, Cypress, Klein,
The Woodlands, the FM 1960 area, or surrounding areas, including
Fort Bend County and