Putting Our Clients First Every Time We believe in helping our clients transition through family law cases, as smoothly as possible.

Understanding the Attorney-Client Relationship

It should come as no surprise to you that the attorneys with the Law Office of Bryan Fagan, PLLC believe the relationship between our office and our clients to be extremely important. We understand that whether a client has hired us for a divorce, child custody or any other sort of family law case a great amount of trust has been placed in us to represent the client with diligence and skill. This is a responsibility that we do not take lightly.

You may be curious just how an attorney’s office works in conjunction with how we work to represent you, the client. The purpose of this blog post is to provide you with a little bit of context as to how our office functions and how that relates to the work that we do for our clients on a daily basis.

The Law Office of Bryan Fagan, PLLC: Attorneys and staff working together

Our attorneys and our staff, paralegals, legal assistants and client relations personnel, work together as a team. As is probably the case in the office or workplace where you are employed there are daily tasks that are best achieved when a team of people work together to achieve more than a single person would be able to do on their own.

If you decide to hire our office to represent you then you will find in our contract the hourly billing rates for each of our employees. Attorneys charge more per hour to work on your case than our office personnel due to the skill and expertise that an attorney offers compared to our legal staff. That’s not to say that our staff doesn’t operate professionally and with skill. However, there are certain tasks that only an attorney can do which explains in large part why our attorney’s hourly billing rates are higher than our office staff.

While your attorney will be your primary point of contact with our office you will also develop a relationship with our staff members. Weekly and sometimes daily contact will be made between our staff and you especially during the initial phases of your case. We will be requesting information, documents and setting up hearings and mediations with you that require phone calls and emails between our staff and yourself. Our office staff works long hours to help you and your family so your patience while corresponding with them is greatly appreciated.

What responsibilities do you have as a client?

As our client, our attorney and staff work to achieve whatever goals you have set out for yourself. Even though your attorney will be negotiating, drafting documentation and representing you in court it is crucial to remember that you are the one in control of your case. I always tell clients that you, the client, is driving the car while I sit in the passenger seat to help navigate and avoid potholes in the road.

With that said, you will need to be as up to date in your case as possible. It is your attorney’s responsibility to contact you to discuss any updates that arise and to make sure you understand exactly what those changes mean to your case. If you know it is hard to get a hold of you during most business hours you can talk to your attorney and ask him or her to schedule a time each week for the two of you to go over your case status and for you to be able to ask any questions that you have.

If our office emails or mails you requests for paperwork or information it is important that you read everything thoroughly so that you understand what is being asked of you. If something does not make sense or if you require clarification on a particular issue do not hesitate to call our office so you can speak to your attorney or paralegal. A lot of times the requests we make have a deadline that must be met with the information we are requesting of you.

Telling the truth: the most important responsibility you have as a client

There is nothing that can harm your case more than your not being completely truthful with your attorney. Much of the subject matter in your divorce or child custody case will be personal and not necessarily full of information that you would otherwise share with a person outside of your families However, this is not an excuse for failing to share important information or being deceitful with your attorney. It is likely that your attorney (and spouse) will eventually find out the information you were attempting to keep hidden, anyways.

Telling the truth is especially important if you are testifying in a temporary orders hearing or trial. Obviously it is a crime to not tell the truth on the witness stand . Also- you risk severely harming your credibility with the person who will be making rulings in your case. One piece of advice I will share with a client prior to a hearing or trial is that it is never smart to assume or guess at an answer even if that answer would improve your case . The judge and the opposing attorney will be quite perceptive to this sort of behavior. Being completely truthful with the court will outweigh the importance of any partially fabricated information or statement made in court.

Part Two of this series on the attorney-client relationship will be posted tomorrow

I hope that this blog post has been interesting and informative. If you have any questions about our office and how we work with clients like yourself please do not hesitate to contact the Law Office of Bryan Fagan, PLLC today. Our reason for working is to ensure that you have the best representation possible and to help you manage your case effectively. A free of charge consultation with one of our licensed family law attorneys is only a phone call away. We represent clients across southeast Texas and would be honored to do the same for you and your family.